Terms & Conditions and Privacy Policy

Last updated: January 2025

These Terms & Conditions and Privacy Policy apply to Monash Podiatry, a podiatry clinic based in Melbourne, Victoria, Australia. By using our website, booking appointments online, or contacting us via email or contact forms, you agree to the terms set out below.

PART A : TERMS & CONDITIONS

1. General Information

The content on this website is provided for general information purposes only and is not intended to replace professional medical advice, diagnosis, or treatment. Always seek advice from a qualified health professional regarding your specific condition.

2. Appointments and Online Bookings

  • Online bookings are subject to availability and confirmation.
  • Appointment times are reserved specifically for you.
  • If you need to cancel or reschedule, we request reasonable notice (generally at least 24 hours where possible).
  • Failure to attend an appointment without notice may result in a cancellation or non-attendance fee, at our discretion.

3. Fees and Payments

  • Fees for services will be disclosed at or before your appointment.
  • Payment is required on the day of service unless otherwise arranged.
  • Medicare, private health insurance, or other rebates are subject to eligibility and the rules of the relevant provider.

4. Use of Website

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to the website or its systems
  • Transmit viruses or malicious code

We reserve the right to suspend or terminate access to the website if misuse is identified.

5. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Monash Podiatry unless otherwise stated and must not be reproduced without written permission.

6. Limitation of Liability

To the extent permitted by law:

  • Monash Podiatry is not liable for any loss or damage arising from the use of this website or reliance on its content.
  • We do not guarantee that the website will be uninterrupted or error-free.
  • Nothing in these terms excludes rights under the Australian Consumer Law.

7. Changes to Terms

We may update these Terms & Conditions from time to time. The most current version will always be available on our website.

PART B : PRIVACY POLICY

1. Our Commitment to Privacy

Monash Podiatry is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect personal information including:

  • Name, date of birth, address, phone number, and email address
  • Health information relevant to podiatry care
  • Medicare, private health insurance, or compensation details (e.g. other 3rd party payers)
  • Appointment and treatment records
  • Information submitted via online forms, emails, or appointment bookings

3. How We Collect Information

We collect personal information when you:

  • Book an appointment online or in person
  • Complete forms on our website
  • Contact us via email or phone
  • Attend appointments at our clinic

4. Use of Personal Information

Your information is used to:

  • Provide podiatry assessment and treatment
  • Manage appointments and communication
  • Process payments and rebates
  • Meet legal, regulatory, and professional obligations

We only use or disclose personal information for the purpose it was collected, unless otherwise required or permitted by law.

5. Disclosure of Information

We may disclose personal information to:

  • Other healthcare providers involved in your care (with consent where required)
  • Medicare, private health insurers, other third party payers where applicable
  • Service providers who assist with practice management or IT systems

We do not sell or rent personal information to third parties.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorized access, or disclosure. This includes secure electronic systems and restricted access to records.

7. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or outdated information

Requests can be made by contacting us using the details below.

8. Website, Email, and Online Forms

Information submitted via the website or email is treated confidentially. While reasonable security measures are in place, electronic communication carries some risk.

9. Cookies and Analytics

Our website may use cookies or analytics tools to improve functionality and user experience. These tools do not identify individuals.

10. Privacy Complaints

If you have a concern about how your privacy has been handled, please contact us. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

For enquiries about these Terms & Conditions or our Privacy Policy, please contact:

Monash Podiatry

Email: info@monashpodiatry.com.au

Phone: 0435 733 121

Location: Melbourne, Victoria, Australia

This document is provided as a general guide and does not constitute legal advice. You may wish to have it reviewed by a legal professional before publishing.